Refund Policy

1. Overview

At AI Train2Hire, we stand behind the quality of our educational programs. This Refund Policy outlines the terms and conditions under which refunds are granted for our courses and services. Please read this policy carefully before making a purchase.

2. Subscription Cancellations

For subscription-based courses, the following cancellation policy applies:

• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of the current billing period
• You will retain access to the course until the end of your paid billing period
• No refunds are provided for partial months of subscription service
• You can re-subscribe at any time after cancellation

3. Non-Refundable Items

The following items are non-refundable:

• Subscription fees already paid (cancellation applies to future billing only)
• Courses where more than 20% of content has been completed
• Certificates that have already been issued
• Promotional or discounted courses where explicitly stated
• Corporate or enterprise training packages (subject to separate agreement)
• Consulting or career coaching sessions that have already been conducted

4. How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your account and navigate to your enrolled courses
2. Click on the "Request Refund" button for the relevant course
3. Provide a reason for your refund request
4. Submit your request through our support portal
5. Our team will review your request within 5-7 business days

Alternatively, you can contact our support team directly at refunds@aitrain2hire.com with your order details and reason for refund.

5. Refund Processing Time

Once your refund request is approved, the processing timeline is as follows:

• Review Period: 5-7 business days from request submission
• Processing Period: 3-5 business days after approval
• Bank Processing: 5-10 business days depending on your payment method
• Total Time: Typically 13-22 business days from request to funds in your account

6. Refund Method

Refunds are processed using the same payment method used for the original purchase:

• Credit/Debit Card: Refunded to the original card used for purchase
• PayPal: Refunded to the original PayPal account
• Bank Transfer: Refunded to the originating bank account
• Multiple Payment Methods: Refunded proportionally to each method used

7. Partial Refunds

Partial refunds may be granted in the following circumstances:

• Technical issues that prevent access to course content (pro-rated based on inaccessible content)
• Course content significantly differs from the description provided at time of purchase
• Instructor cancellation or unavailability of scheduled sessions
• Other exceptional circumstances at our discretion

8. Course Transfers

Instead of a refund, you may request to transfer your enrollment to another course:

• Transfers are allowed within 30 days of enrollment
• You may transfer to a course of equal or lesser value
• If transferring to a higher-value course, the difference must be paid
• Only one transfer per purchase is permitted
• Transfer requests are subject to availability

9. Exceptions

We may make exceptions to this policy in the following circumstances:

• Medical emergencies or serious illness preventing course completion
• Bereavement in the immediate family
• Military deployment or other government service obligations
• Other documented exceptional circumstances

To request an exception, please provide supporting documentation and contact our support team for review.

10. Dispute Resolution

If you are dissatisfied with our refund decision, you may request a review by contacting our customer support team. All refund decisions are final unless otherwise determined by applicable consumer protection laws. In the event of a dispute, we will attempt to resolve the matter amicably through direct communication.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our Service after any changes constitutes acceptance of the updated policy. We will notify users of significant policy changes via email or through our website.

12. Contact Information

If you have any questions about this Refund Policy or need to request a refund, please contact us at:

Email: refunds@aitrain2hire.com
Support: support@aitrain2hire.com
Address: AI Train2Hire Ltd, London, United Kingdom
Phone: +44 (0) 20 1234 5678